1. Introduction

Welcome to CasePop.pk! These Terms and Conditions govern your use of our website and the purchase of mobile cases, phone accessories, and related products. By accessing our website or making a purchase, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Company Information

CasePop.pk is operated by CasePop Pakistan. You can contact us at:
Email: info@casepop.pk
Phone/WhatsApp: +923456940199
Business Hours: 9 AM - 9 PM (Monday to Saturday)

3. Products and Services

We specialize in selling high-quality mobile phone cases, screen protectors, charging cables, wireless chargers, and other mobile accessories. All product descriptions, images, and specifications are provided for informational purposes and may vary slightly from actual products. We reserve the right to modify product offerings without prior notice.

4. Orders and Payment

4.1 Order Acceptance: All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion.

4.2 Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Prices include applicable taxes unless otherwise stated.

4.3 Payment Methods: We accept Cash on Delivery (COD) for all orders within Pakistan. Online payment options may be added in the future.

4.4 Order Confirmation: You will receive an order confirmation via WhatsApp or email once your order is processed.

5. Shipping and Delivery

5.1 Delivery Areas: We deliver nationwide across Pakistan.

5.2 Delivery Timeframes:
• Lahore: 1-2 business days
• Other major cities: 2-4 business days
• Remote areas: 4-7 business days

5.3 Shipping Charges:
• Free delivery on orders above PKR 2,000
• PKR 180 within Lahore for orders below PKR 2,000
• PKR 250 for other cities on orders below PKR 2,000

5.4 Delivery Delays: While we strive to meet delivery timeframes, delays may occur due to weather, holidays, or courier issues. We are not liable for such delays.

6. Returns and Exchanges

6.1 Return Policy: We offer a 7-day return policy from the date of delivery for unused items in original packaging.

6.2 Return Process: Contact us at info@casepop.pk or WhatsApp +923456940199 to initiate a return.

6.3 Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

6.4 Refunds: Refunds will be processed within 5-7 business days after receiving returned items.

6.5 Non-Returnable Items: Customized or personalized items, damaged items due to misuse, and hygiene-sensitive products cannot be returned.

7. Warranty

7.1 Product Warranty: All products come with manufacturer warranties where applicable. Warranty periods vary by product and manufacturer.

7.2 Defective Products: If you receive a defective product, contact us within 48 hours of delivery for immediate replacement or refund.

7.3 Warranty Claims: Contact our customer service team for warranty-related issues. Proof of purchase is required for all warranty claims.

8. User Responsibilities

8.1 Accurate Information: You must provide accurate delivery information, contact details, and payment information.

8.2 Product Care: You are responsible for proper handling and care of products after delivery.

8.3 Prohibited Uses: You may not use our website for any unlawful purposes or in any way that could damage our business reputation.

9. Limitation of Liability

CasePop.pk shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or services. Our total liability shall not exceed the purchase price of the product in question. We do not guarantee that our website will be error-free or uninterrupted.

10. Intellectual Property

All content on our website, including images, text, logos, and design elements, is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these terms or your use of our services shall be subject to the jurisdiction of Pakistani courts.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:
Email: info@casepop.pk
WhatsApp: +923456940199
Phone: +923456940199
We're available Monday to Saturday, 9 AM to 9 PM for all inquiries.