1. Introduction

At CasePop.pk, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our mobile cases and accessories. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information: We collect information you provide directly to us, including:
• Full name and contact details
• Phone number and WhatsApp number
• Email address
• Delivery address and billing information
• Order history and preferences

2.2 Automatic Information: When you visit our website, we may automatically collect:
• IP address and location data
• Browser type and version
• Device information (mobile/desktop)
• Pages visited and time spent on our site
• Referral sources and search terms used

2.3 Communication Records: We keep records of:
• WhatsApp conversations and messages
• Email communications
• Phone call logs and customer service interactions
• Feedback and reviews provided by customers

3. How We Use Your Information

3.1 Order Processing: We use your information to:
• Process and fulfill your orders
• Arrange delivery and shipping
• Send order confirmations and updates via WhatsApp or email
• Handle returns and exchanges

3.2 Customer Service: Your information helps us to:
• Respond to your inquiries via info@casepop.pk
• Provide technical support and assistance
• Handle complaints and resolve issues
• Improve our customer service quality

3.3 Business Operations: We may use information for:
• Inventory management and product planning
• Market research and analytics
• Website improvement and optimization
• Fraud prevention and security purposes

3.4 Marketing Communications: With your consent, we may:
• Send promotional offers via WhatsApp (+923456940199)
• Email newsletters about new products
• Share information about sales and discounts
• Send product recommendations based on your purchase history

4. Information Sharing and Disclosure

4.1 Service Providers: We share information with trusted third parties who help us operate our business:
• Courier and delivery services for shipping
• Payment processors for transaction handling
• Technology providers for website hosting and maintenance

4.2 Legal Requirements: We may disclose your information if required by:
• Pakistani law or legal processes
• Government authorities or regulatory bodies
• Court orders or legal investigations

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

4.4 What We Don't Share: We never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

5.1 Security Measures: We implement appropriate technical and organizational measures to protect your information:
• Secure servers and encrypted data transmission
• Regular security updates and monitoring
• Access controls and employee training
• Secure backup and recovery procedures

5.2 WhatsApp Security: Our WhatsApp communications (+923456940199) benefit from WhatsApp's end-to-end encryption.

5.3 Email Security: Communications sent to info@casepop.pk are protected using industry-standard email security protocols.

5.4 Limitations: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Data Retention

6.1 Order Information: We retain your order information for 3 years for warranty, returns, and business record purposes.

6.2 Communication Records: WhatsApp messages and emails are kept for 2 years to provide continued customer support.

6.3 Website Analytics: Anonymous usage data may be retained indefinitely for business improvement purposes.

6.4 Account Deletion: You may request deletion of your personal information by contacting us at info@casepop.pk. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Correction: You have the right to:
• Access your personal information we hold
• Request correction of inaccurate information
• Update your contact details and preferences

7.2 Communication Preferences: You can:
• Opt-out of marketing messages at any time
• Choose your preferred communication method (WhatsApp, email, or phone)
• Update your contact preferences by messaging us on WhatsApp

7.3 Data Portability: You can request a copy of your personal information in a commonly used format.

7.4 Complaints: If you have concerns about our privacy practices, contact us at info@casepop.pk and we'll work to resolve your concerns promptly.

8. Cookies and Tracking Technologies

8.1 Cookies: Our website uses cookies to:
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide personalized content and recommendations

8.2 Third-Party Tracking: We may use third-party analytics services like Google Analytics to understand how visitors use our site.

8.3 Cookie Management: You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us at info@casepop.pk so we can delete such information promptly.

10. International Data Transfers

Your information is primarily stored and processed in Pakistan. If we transfer information outside Pakistan, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new effective date. Significant changes will be communicated via email or WhatsApp to our customers.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@casepop.pk
WhatsApp: +923456940199
Phone: +923456940199
Business Hours: Monday to Saturday, 9 AM to 9 PM

We are committed to addressing your privacy concerns and will respond to your inquiries within 48 hours during business days.

13. Consent

By using our website, making a purchase, or communicating with us via WhatsApp, email, or phone, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.