We offer a 7-day return policy for all phone cases and accessories. Items must be in original condition with all packaging intact. To initiate a return, contact us at info@casepop.pk or WhatsApp us at +923456940199. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Refunds will be processed within 5-7 business days after we receive your returned items.

We offer nationwide delivery across Pakistan. Delivery within Lahore takes 1-2 business days, while other cities take 2-4 business days. Cash on Delivery (COD) is available for all orders. Free delivery is offered on orders above PKR 2000. For orders below PKR 2000, delivery charges are PKR 200 within Lahore and PKR 300 for other cities. You can track your order by contacting us at +923456940199 via WhatsApp or email us at info@casepop.pk.

If your order is delayed, please don't worry! First, check the estimated delivery time we provided when you placed your order. If it's past the expected delivery date, contact us immediately via WhatsApp at +923456940199 or email us at info@casepop.pk. Please provide your order number and contact details. Our team will track your package and provide you with real-time updates. In rare cases of significant delays, we offer full refunds or replacement shipments. We're available on WhatsApp for quick responses during business hours.

Thank you for being a valued customer! To check the status of your returned items, please contact us with your original order number and return tracking details. You can reach us via WhatsApp at +923456940199 for instant updates or email us at info@casepop.pk. Once we receive your returned items, we'll send you a confirmation within 24 hours. Processing time for refunds is typically 5-7 business days after confirmation. We appreciate your patience and look forward to serving you again!

If you've lost your original returns note or need a new one, simply contact our customer service team. WhatsApp us at +923456940199 or send an email to info@casepop.pk with your order number and reason for return. We'll generate a new returns note and send it to you via email or WhatsApp within 2 hours during business hours. The returns note will include all necessary details like return address, instructions, and reference numbers needed for a smooth return process.

We're here to help! You can reach our customer support team in multiple ways:
WhatsApp: +923456940199 (Available 9 AM - 9 PM, Monday to Saturday)
Email: info@casepop.pk (We respond within 24 hours)
Phone: +923456940199 (Call during business hours)
For fastest response, we recommend using WhatsApp as our team is most active there. Whether you have questions about products, orders, returns, or need technical support, we're ready to assist you!